Privacy Policy

This Privacy Policy describes how your personal information is collected, used, disclosed, and protected when you interact with madnix at madnixx.com. It applies to all players and website visitors from Australia and is effective as of 1 January 2025. Understanding our privacy obligations is essential for your informed participation in our online casino services.

Who We Are

OBSERVE: madnix operates under the legal entity Madnix B.V., registered in Curaçao.
EXPAND: The casino is duly licensed and engages regional offices for specific services to ensure compliant and secure operations in Australia.
REFLECT: Contact with our Data Protection Department is encouraged for privacy-related concerns.

Legal Entity: Madnix B.V., company registration number 145738.
Registered Address: Kaya Richard J. Beaujon Z/N, Willemstad, Curaçao.
Additional Office: Andrea Zakou & Aristeidou 2, 3095, Limassol, Cyprus (payment processing only).
Gaming License: OGL/2025/189/0118, Curacao Gaming Control Board (GCB). Valid through 2025.
Data Protection Contact: Please direct all data protection inquiries to Mason Smith (Data Protection Officer) via the official website at madnixx.com.

Regional Compliance Note: All operations are adapted to align with the data protection requirements of Australia and online gambling industry standards.

What Personal Data We Collect

OBSERVE: madnix must collect various types of user information to provide licensed gaming services and comply with Australian regulations.
EXPAND: These data categories extend to identifying, technical, transactional, and behavioural analytics data.
REFLECT: Each type is processed in accordance with applicable privacy laws and for explicit, legitimate purposes.

Personal Information: Full name, date of birth, postal address, email address, phone number, and government-issued ID used for Know Your Customer (KYC) and age verification.
Technical Data: IP address, device identifiers, browser type/version, device and session logs collected automatically via secure systems.
Payment Data: Payment method details, transaction amounts, card/account data (in compliance with PCI DSS), payment processor references.
Behavioral Data: Game preferences, betting and account history, time spent on platform, interaction logs, and clickstream analytics for responsible gaming and anti-fraud.
Cookies & Similar Technologies: Identification tokens, session and persistent cookies, third-party analytics and advertising tags embedded in the website.

Regional Compliance Note: Personal and technical data are collected and processed under the Australian Privacy Principles (APPs), ensuring protection and transparency for users.

Legal Basis for Processing

OBSERVE: madnix ensures all data processing activities comply with AU law and gambling regulations, particularly under privacy and anti-money laundering (AML) obligations.
EXPAND: Legal bases are established to cover all typical data usages, incorporating explicit consent, necessity for contract, legitimate business interests, and legal compliance.
REFLECT: No data processing occurs without a valid and documented legal basis.

User Consent: Where users provide clear affirmative consent (e.g., marketing subscriptions or cookies), madnix processes data consistent with those permissions. Withdrawal of consent is available at any time.
Performance of a Contract: Data such as identification and payment information is necessary for account creation, access to games, facilitating deposits/withdrawals, and providing customer support.
Legitimate Interests: madnix processes certain information to detect and prevent fraud, undertake risk scoring, perform analytics, and improve overall site experience, provided these interests are not overridden by users' privacy rights.
Compliance with Legal Obligations: madnix is required by law to collect, store, and share personal data for anti-fraud, anti-money laundering (AML), know-your-customer (KYC), age verification, and regulatory reporting as applicable under Australian law.

Regional Compliance Note: All legal bases align with the Privacy Act 1988 (Cth) and are expressly mapped to Australian privacy regulatory standards and the Australian Communications and Media Authority guidelines on online gambling.

Purpose of Processing

OBSERVE: madnix establishes clear purposes for all data processing to maintain lawful and fair use.
EXPAND: These purposes extend to operational, legal, and user experience enhancement activities.
REFLECT: No personal data is used outside these explicitly stated and permitted purposes.

Providing Casino Services: Account registration, management, authentication, identification, and access to games at madnixx.com.
Payment Processing: Management of deposits, withdrawals, financial verifications, and secure transactions.
Regulatory Compliance: Ensuring compliance with KYC, AML, and reporting requirements mandated by the Curacao Gaming Control Board and Australian authorities.
Service Improvement & Analytics: Analysing site performance, player engagement, error tracking, and user feedback for continuous optimisation and responsible gambling initiatives.
Marketing Communications: Sending promotional offers and communications where user consent is provided, in strict accord with applicable marketing laws.
Fraud Detection & Prevention: Monitoring activity to mitigate fraud, abuse, and unauthorised account access.

Regional Compliance Note: All purposes reflect the principles of transparency, fairness, and necessity as set out in Australian privacy laws and the guidelines for online gambling operators.

Disclosure & Sharing

OBSERVE: Data disclosures by madnix are strictly limited to cases where necessary for service delivery, regulatory compliance, or based on clear user consent.
EXPAND: Recipients include service partners, regulators, payment providers, and authorised third parties. All disclosures are contractually regulated.
REFLECT: No data is shared for unrelated purposes and no third-party sale of personal data occurs.

Payment Service Providers: Data is shared with banking and processing partners in Cyprus and other jurisdictions for verification and transactional processing, under strict confidentiality and data security agreements.
Technology & Analytics Providers: Certain data may be processed by IT support, analytics, and hosting companies essential to website functionality, with access limited to only what is necessary.
Regulatory Authorities: madnix is required by law to share data with regulatory bodies including the Curacao Gaming Control Board and, where relevant, Australian governmental agencies for compliance investigations.
Affiliates & Marketing Networks: Provided that the user has given explicit consent, selected data may be disclosed to marketing affiliates and advertising partners, in compliance with applicable marketing and privacy laws.
Corporate Transactions: In the event of business transfers or restructuring involving madnix B.V. or its subsidiaries (including Winoui Casino and Wild Sultan), personal data may be shared as permitted by law and with appropriate protections.

Regional Compliance Note: All disclosures adhere to the Australian Privacy Principles and any disclosures outside Australia are governed by data transfer safeguards set by law.

International Transfers

OBSERVE: As a global operation, madnix must transfer certain data abroad to operate efficiently and lawfully.
EXPAND: Transfers may occur to Curaçao (headquarters), Cyprus (payment processing), and third countries, especially where key systems and partners reside.
REFLECT: All transfers are protected by robust contractual, technical, and legal safeguards in line with AU requirements.

Countries of Transfer: User data may be processed and stored in Curaçao, Cyprus, and other countries where service providers operate.
Protection Measures: madnix ensures standard contractual clauses (SCCs), data transfer agreements, and technical security (including encryption, access controls) are in place with all cross-border processors.
Legal Compliance: International transfers are performed only as permitted under the Australian Privacy Principles (APPs), and madnix ensures equivalent or greater protection for user data irrespective of location.

Regional Compliance Note: Users in Australia are assured that international data transfers occur only with adequate legal safeguards, and your rights remain protected.

Data Retention

OBSERVE: madnix defines clear, lawful retention periods for personal data, in compliance with industry norms and AU regulations.
EXPAND: Data is held only for as long as required for service provision, regulatory compliance, or user consent.
REFLECT: After expiry of these periods, personal information is securely deleted or anonymised.

Personal Account Data: Retained while the user account is active and up to 5 years after closure or final transaction, consistent with regulatory, anti-fraud, and AML requirements.
Payment Records: Retained for at least 5 years following transaction completion or closure, in line with AML and reporting laws.
Behavioural and Analytics Data: Aggregated or anonymised for analytics as soon as identification is no longer required, but never for more than 2 years.
Cookies and Tracking: Session cookies are deleted at session end; persistent and third-party cookies are retained according to type, typically not exceeding 2 years.
Deletion Criteria: Data is erased upon user request (subject to regulatory retention obligations), expiry of retention term, or when no longer necessary for processing purposes.

Regional Compliance Note: Retention schedules comply with the Privacy Act 1988 (Cth), the Australian Transaction Reports and Analysis Centre (AUSTRAC) rules, and the best practices for online gambling services.

Your Rights

OBSERVE: madnix upholds all individual privacy rights guaranteed under the Australian Privacy Principles.
EXPAND: Users can control their personal information and seek redress in case of any perceived intrusion.
REFLECT: All requests will be handled promptly, lawfully, and without undue delay.

Right of Access: You may request confirmation of whether madnix holds your personal data, and obtain a copy in an intelligible format.
Right to Correction: Request correction of inaccurate or incomplete personal information at any time.
Right to Deletion: Ask for your personal data to be deleted where legally permissible (subject to regulatory retention periods).
Restriction of Processing: Request that madnix restricts the use of your data in certain circumstances.
Objection to Processing: Object to particular forms of data processing, such as direct marketing.
Data Portability: Where applicable, request a digital copy of data or transmission to another service provider.
Withdrawal of Consent: Withdraw consent at any time for processing based on your permission (e.g., marketing).

Regional Compliance Note: madnix will acknowledge and respond to user rights requests in writing within the timelines stipulated by AU privacy laws.

Cookies & Tracking Technologies

OBSERVE: madnixx.com uses various cookie types and tracking technologies to enhance user experience and maintain secure operations.
EXPAND: All cookie use is transparent, user-manageable, and compliant with AU privacy and e-marketing best practices.
REFLECT: Users can choose to accept or disable non-essential cookies at any time.

Session Cookies: Temporary cookies used for session management, authentication, and maintaining user states. Deleted upon session end.
Persistent Cookies: Remain on your device for up to 2 years to remember preferences and streamline future visits.
Third-Party Cookies: Provided by trusted analytics and advertising partners, subject to separate privacy policies.
Purposes: Essential for functionality, analytics and site optimisation, advertising targeting, fraud prevention, and compliance monitoring.
Management: Users may manage or disable cookies via browser settings or request guidance from madnix support. Opt-out options are provided via integrated consent banners.

Regional Compliance Note: The implementation of cookies on madnixx.com observes all applicable requirements for informed user consent per Australian privacy and communications standards.

Data Security

OBSERVE: Protecting your information is a core commitment of madnixx.com.
EXPAND: A mix of robust technical and organisational measures are used, aligned with AU regulatory expectations and global best practices.
REFLECT: Security is reviewed and upgraded regularly in line with evolving threats.

Technical Safeguards: SSL/TLS encrypted connections for all data in transit, encryption of stored sensitive data, advanced firewall and intrusion detection systems.
Access Controls: Role-based internal access, multi-factor authentication for sensitive operations, regular password reviews.
Regular Audits: Independent and internal assessments of systems, policies, and procedures for ongoing security verification.
Staff Training: Mandatory privacy and security awareness for all staff, periodic retraining on new compliance requirements.
Incident Response: Monitoring and incident management protocols that ensure prompt notification and remediation in case of data breach.

Regional Compliance Note: All measures conform to standards under the Privacy Act 1988 (Cth) and the Australian Cyber Security Centre guidelines for online platforms.

Complaints & Contacts

OBSERVE: madnix provides transparent channels for privacy complaints and inquiries.
EXPAND: All user concerns are investigated impartially in accordance with company policy and Australian law.
REFLECT: Users are informed of escalation options if unsatisfied with initial responses.

Data Protection Contact: Mason Smith, Data Protection Officer. Please use the official website madnixx.com to submit privacy requests.
Complaint Process: Submit your concern via our online contact facility. madnix investigates all bona fide complaints, providing a written response within 30 days, in line with AU regulations.
Escalation: If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) via official channels.

Regional Compliance Note: Our complaints framework is aligned with the Australian Privacy Principles' dispute resolution and reporting standards.

Updates

OBSERVE: madnix regularly reviews this Privacy Policy for accuracy and regulatory alignment.
EXPAND: Material changes are communicated via the madnixx.com website, on relevant account pages, or by email where practical.
REFLECT: Users should consult this document periodically to stay informed of updates. The latest revision date is clearly indicated below.

Notification: All significant changes to this Policy will be announced on madnixx.com and, if required, via direct user communication.
Effective Date: 1 January 2025
Last Revision: 1 January 2025