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To ensure Australian users of madnix at madnixx.com have access to lawful and effective communication channels, the contact provisions outlined below adhere strictly to regulatory requirements. All communication methods described are compliant with the current Australian legal environment for online gambling entities interacting with AU-based customers, while being operated under the Curacao Gaming Control Board licence OGL/2025/189/0118 (valid through 2025), and supported by payment processing from a registered Cyprus office.
All communications are processed in accordance with local data privacy obligations and consumer protection standards applicable in Australia.

How to Contact madnix (System 1: Operational Instructions)

  • Online Contact Form: Users may reach the team at madnixx.com via the contact form below. You will need to provide your name, e-mail/messenger details, and a brief description of your inquiry.
  • Live Chat & Phone: For immediate assistance, live chat is available on madnixx.com 24/7. Direct telephone support is also available in English around the clock.
  • Expected Response Time: All queries are responded to within one business day. AU users should note differences in time zones/do not affect the standard response commitment.

Corporate and Regulatory Contact Information (System 2: Factual Data, CCoT-Optimized)

  • Official Website: https://madnixx.com
  • Registered Operator Legal Entity: madnix operated by a B.V. company registered under number 145738, with registered address at Kaya Richard J. Beaujon Z/N, Willemstad, Curaçao.
  • Payment Processing Partner: Regional office for payment processing is located at Andrea Zakou & Aristeidou 2, 3095, Limassol, Cyprus.
  • Operating Licence: Curacao Gaming Control Board Licence OGL/2025/189/0118, valid through 2025 for online casino activity.

Legal Disclaimers and Protective Clauses (System 2: AU Compliance, CCoT-Optimized)

  1. User Identification and Data Security: All submissions to madnixx.com require accurate personal identification details in compliance with both Curacao license conditions and AU anti-money laundering and privacy requirements. By contacting madnix, users consent to their data being processed and stored on secure servers located offshore, subject to Australian data privacy standards to the maximum extent applicable. Madnix is committed to the collection, retention, and use of consumer information strictly for the purpose of providing customer assistance and regulatory compliance.
  2. Responsible Gambling and Consumer Protection: madnixx.com provides comprehensive support for responsible gambling, including a direct referral mechanism via contact methods for self-exclusion requests, safe gambling advice, and access to help resources in Australia. All AU users are advised that gambling assistance services are available locally via organisations such as Gambling Help Online (www.gamblinghelponline.org.au).
  3. Dispute Resolution Procedures: Users with complaints or disputes must first attempt resolution through the official madnixx.com contact mechanisms. If unresolved, escalation is available via an appointed internal compliance officer; unresolved regulatory complaints may be raised with the Curacao Gaming Control Board under Licence OGL/2025/189/0118. All relevant documentation and communication will be made available to Australian regulators upon lawful request, in accordance with cross-border dispute requirements.
  4. Jurisdictional Notice: madnixx.com operates in Australia under Curacao licence with regional adaptation for AU users. While madnixx.com does not maintain a direct office in AU, all interaction channels are designed to comply with local laws concerning advertising, provision of gambling services, and user dispute protocols. Users from Australia must be at least 18 years old and should ensure that participation in online gambling is lawful within their local state or territory.

Regional Compliance Note: Contact information and handling procedures are adapted for full compliance with the Interactive Gambling Act 2001 (Cth) and associated AU consumer law. All dates, times, and licence validity periods are current through 2025.

Contact Form (System 1: Direct Communication Channel)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Additional Corporate Information (System 1/2: Data Integration)

  • Legal Entity Type: B.V.
  • Corporate Address (Registered): Kaya Richard J. Beaujon Z/N, Willemstad, Curaçao (for regulatory and legal correspondence).
  • Subsidiary Brands: Winoui Casino, Wild Sultan (operated under separate compliance frameworks).

Important: For all contacts and business dealings, reference should always be made to madnixx.com as the official site for the madnix brand, especially for users and regulatory authorities in Australia. No other domains or brands should be used for contact or identity verification in relation to the services described herein.